Frequently Asked Questions
Though we have provided lots of information about us and how we serve what is our working process our terms and conditions our policies etc.
We operate online to reduce waiting time, avoid paperwork delays, and provide faster service. This model allows us to assist clients anywhere in Saudi Arabia without requiring physical visits.
No. All fees are clearly stated before you proceed with any service. Transparency is part of our commitment to building long‑term trust.
Yes. However, cancellation requires the submission of a formal written request to our compliance department. Please be aware that once the financing contract is activated, cancellation is subject to the applicable terms and conditions as outlined in the agreement and in accordance with the rules and regulations of the Saudi Central Bank (SAMA). Furthermore, in line with the directives of the Shariah Supervisory Board, early termination of an Islamic financing contract entails a profit adjustment, calculated based on the actual cost incurred by the financing entity. This adjustment is not a penalty, but rather a fair and equitable settlement of the financial obligation already entered into, consistent with the principles of Islamic jurisprudence
Yes. All our financing products are reviewed and approved by a Shariah Supervisory Board to ensure they comply with Islamic principles, including Murabaha and Ijarah structures.
Yes. All client data is protected through secure verification and encrypted systems. We follow strict privacy and compliance standards to ensure your information remains confidential.
We leverage a fully digital infrastructure to deliver fast, secure, and seamless services throughout Saudi Arabia. However, we recognize that major financial decisions often benefit from direct consultation. Clients are welcome to schedule a visit with our finance team for a personalized review of their accounts. This ensures you receive the high-touch, transparent service expected from Saudi financial institutions, while still enjoying the convenience of remote access for daily transactions.
Recording a phone call without the other person’s clear consent is restricted under Saudi privacy and cybercrime regulations. To avoid any misunderstanding or legal risk, we keep all communication in secure written form.
We make your life comfortable with our services.
Fast Transfer
Send funds instantly to your beneficiaries within NCB Financial Capital, or transfer to other banks with processing completed within 24 hours. Our system is designed to be simple, secure, and dependable—giving you peace of mind every time you move your money.
Deposit Funds
Deposits Made Simple with NCB Financial Services Account holders in Saudi Arabia can conveniently deposit funds through our secure payment channels. We support trusted online services including PayPal, Stripe, Paystack, Skrill, Flutterwave, Mollie, and Payeer—ensuring flexibility and reliability for every transaction.
Withdraw Funds
Secure Withdrawals with NCB Financial Services Account holders can withdraw funds from their accounts with confidence. For your protection, all withdrawals require proper verification, ensuring every transaction is safe and authorized.
Global Financial Services with a Focus on Saudi Arabia
NCB Financial Capital delivers secure and compliant financial solutions in Saudi Arabia and internationally. We offer savings, investment, and financing services built on trust and long-term value.
24M
Account Holders
3B
Total Transaction
120
Total Branches
240+
Countries We Serve